Your Personal Details
When placing an order on our website you are asked for personal details such as full name, email address, phone number, billing address, and delivery address. We record these details to ensure we can fulfill our contract with yourselves, and for tax purposes. The only personal information held on you will be the information you disclose when placing an order, or by contacting us in any other means such as via the web contact form, or directly through email. This information is not shared with anyone, however it is stored on relevant systems such as our website, third party services that allow us to run our business such as the web development platform we use, and financial systems which are GDPR compliant. Berkleys Nut Free Chocolate's keeps records of orders, as well as any communication through other means, in order to manage any future enquiries efficiently and appropriately.
Should Berkleys Nut Free Chocolate's be required by law to share any of your personal information, for example if HMRC requested an audit, each party concerned will be contacted to ensure they are happy for that to happen. Information required for tax and legal requirements are held for 7 years as a requirement by law. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We utilise Google Analytics on this website in order to assess whether we are meeting the needs of our customers. This tool feeds back aggregated data which helps us to analyse certain behaviours our customers have when using our website, such as length of time spent on webpages, number of page views, etc. The information Google Analytics stores may include IP Addresses, geographical location and referral source. The legal basis for using Google Analytics is legitimate interest, on the basis of ensuring we are meeting our customers needs.
Your details are required for the following purposes:
to process orders appropriately and effectively
to provide you with support pertaining to our products and services, e.g. by responding to enquiries
for internal record keeping
for technical management of this website
to develop and expand on the products and services offered by Berkleys Nut Free Chocolate to meet the needs of our customers, including examining visitors (to the website) behaviour whilst using this site
Berkleys Nut Free Chocolate's Legal Basis' for processing data are:
Legal Obligation - for tax purposes
Contract - Customers that place an order with Berkleys Nut Free Chocolates
Legitimate Interests - to ensure we are meeting the needs of our customers
Any paper documents containing personal data, e.g. order summaries, which are not sent to the customer with the corresponding order are safely destroyed and disposed of. All other data is stored digitally. The computer by which data is accessed is password protected, data held on encrypted systems and third-party software, such as Square financial systems have their own security systems in place.
Any data you communicate to us, you do so at your own risk. While we take every necessary precaution to ensure the safeguarding of your personal details once we receive them, we are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We cannot guarantee the security of any data communicated via the internet.
Any breach of data security will be identified, and resolved in accordance with the ICO guidelines.
Berkley's Nut Free Chocolates kindly request that you do not provide us with any other person’s personal data, unless required by law or you have their explicit consent to do so.
We will only contact you, via the contact details you have provided, to:
Thank you for your order. This is to let you know that your order has been successfully processed through our website, and to provide you with an order reference to quote should you need to contact us regarding your order.
Advise you when your order has been sent via your selected postage method, so you have an idea in mind when to expect delivery.
Contact you should there be an issue with your order, to respond to a query, or get in touch with yourselves on any other reasonable basis.
At this time we do not send out any marketing material to advertise the products and services offered by ourselves. Should this change at any time, we will not send you any marketing materials without your prior consent. We will never share your data with third parties for marketing services.
Cookies are small text files placed on your computer/mobile device by a website. They are used for purposes of security, to track visitor behavior, and measure site performance, to provide us with important user feedback for our website. Cookies are limited to communicating only the information that you have disclosed to the site. For more information about cookies, please visit www.allaboutcookies.org.
This site uses both Persistent and Session Cookies. By visiting this website with your browser settings adjusted to allow cookies, you are consenting to us and our third party applications using cookies for the purposes described here, to provide you with a fully efficient experience on this website. Please note, to give you the best experience and enable all features to function as intended, your computer or device will need to be set up to accept cookies.
Requesting your Information
If you would like to review the personal information you have provided us, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below. You have the right to ask us to rectify information you think is inaccurate, as well as the right to ask us to complete information you believe to be incomplete.
Under GDPR you have the right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing. Please use the below contact details should you wish.
We will respond to any and all requests within one month.
The information above can also be used to contact our Data Protection Officer.
You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioners Office
Helpline: 0303 123 1113
Last reviewed and updated: April 2019.